Drive sales and improve shopper experience with Best-in-Class eContent

What we do

What is eContent?

In the offline world, the consumer can touch and feel the product, and read information on the shelf before buying. In the online world, we need to overcome the virtual world barrier. Brands need to provide all the information needed to virtually touch the product and close the sale, such as the product title, product images, ratings & reviews and compelling description.

Having poor product eContent is like having an empty shelf in store, as it reduces conversion and negatively impacts brand equity and offline performance.

Product eContent Example Online compared to Offline

Why is eContent important?

Great eContent allows your Brand to come to life online, creating an attractive and rewarding online shopping and brand experience that has a direct impact on conversion.

Product eContent Conversion rate chart

78%

Consumers consider quality of product eContent very important when making purchase decisions

1 in 4

Consumers have abandoned a purchase because of poor product information

Source: Shotfarm 2015

87%

Consumers would be unlikely to consider a brand/retailer again if they provided incorrect information

How is eContent strategic to win online?

Increases organic search results

Increases basket size
and sales

Reduces shopping cart abandonment

Drives equity, loyalty and advocacy

Helps close the sale

How can we help you?

Effective eContent is based on strong assets.

Our Roadmap covers the different building blocks that help build your company’s corporate framework on eContent, from helping define the Standards & Guidelines to accompanying you on every step of the process of bringing the strategy to life and thus providing a rewarding shopping experience.

eContent Roadmap

Get in touch to contact an eContent expert

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Frequently Asked Questions about eContent

AUDIT

How do I know if my eContent is good or needs improvement?

Auditing starts with identifying the building blocks for great eContent. It involves assessing the performance of our top selling SKUs in markets, eRetailers, including competitors.

STRATEGIZE

How to plan eContent assets creation?

Defining the right actions based on eContent gaps identified in the audit. Then assigning, roles & responsibilities, scope, timings, budgets, etc.

DEVELOP

How do I make sure eContent will trigger purchase?

eContent assets should help overcome purchase barriers. This includes creation of images, descriptions and videos specifically designed to provide an attractive and rewarding shopping experience, within the capability constraints of the eRetailers.

DEPLOY

How do I ensure optimal localization and implementation of eContent assets at local markets/eRetailers?

Ensuring quality of implementation requires trainings at global/market levels and syndication of eContent assets from your content repository to eRetailers.
Local adaptation processes are an important enabler to realizing scale benefits.

MEASURE

How do I measure the success of high quality eContent assets?

Defining the right metrics and KPI’s for your brand.com and eRetailers is the starting point. Then, agreeing on data sharing conditions with eRetailers is crucial to measure effectiveness and improve future plans.

Download the Nespresso Product eContent Case Study

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Some of our Clients

Logo Nestlé
Logo Nespresso
Logo CPW
Logo P&G
Logo Alcon

Get in touch to contact an eContent expert

Contact